Returns, Cancellations and Substitutions
We offer a 10 day money back guarantee; please refer to Returns and refunds below. Some products are excluded from the Guarantee and are clearly marked next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and Refunds section.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 10 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns and refunds below for further details)
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Returns and refunds
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
IF you change your mind within 10 days*
- Most things we sell are covered by our 10-days* money-back guarantee. Just return them, unused, in their original undamaged packaging, in a saleable condition including packaging, documentation, warranty cards, manuals and accessories, along with the receipt and we'll give you a refund.
- All postage cost for non-faulty item must be paid by you. We advise at a track postal service is used as proof of posting in not proof of delivery and no refund will be issued until the goods are received.
- If you don't have a receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
- We're sorry but some items can't be exchanged or refunded for hygiene reasons, unless they're faulty.
- If a product is excluded from our 10-days* money-back guarantee, it is clearly marked next to the product name on this website.
- Product installation services already commenced are excluded from the 10-day* money-back guarantee.
- This doesn't affect your statutory rights
If there's a fault with the product... We've made it easier!
- If you return it to us within 30 days* with your proof of purchase, we'll give you a replacement or a refund.
- After the first 30 days* of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
- Some products are intended for single use or for use for short periods and will only be replaced or refunded with expectable ware and tear.
- This does not affect your statutory rights.
Damaged Goods - If a shipment arrives damaged:
- Do not except delivery of any damaged good as Reflex Pain Management Ltd will accept no responsibility for damage goods if they have been accepted and sign for as received in good order and condition. The words unexamined or unchecked will not be accepted as a conditional signature.
- Contact Reflex Pain Management Ltd customer service to start processing an insurance claim
- Your damaged item will be replaced immediately at no cost to you.
If you have an Internet order query, please Email email@example.com or call us on 0161 408 4455 begin_of_the_skype_highlighting 0161 408 4455 end_of_the_skype_highlighting (For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).
* All days including Saturdays, Sundays and public holidays.
Full Terms and Conditions Click Here http://www.handtherapystore.com/terms-conditions-ezp-26.html